Long-term car rental: how customer support works
Customer support is one of the advantageous aspects of long-term car rental, present in all phases of the rental.
When you want to rent a long-term car, most of the doubts are related to the management of the car which, unlike the purchase of a vehicle, passes completely into the hands of the rental company you are relying on.
But one of the positive and advantageous aspects of long-term car rental, which distinguish it from leasing or short-term rental, consists precisely in delegating all the paperwork related to the purchase of the car to third parties, in this case to a specialized assistance 24 hours a day dedicated to vehicle management, both from a technical and administrative point of view.
In short, renting a car for the long term means driving the car of your dreams without worries or worries without having to personally deal with bureaucratic matters such as registration, ownership tax, insurance, car tax, vehicle maintenance, and also knowing which to rely on. in case of damage to the car, accident or theft.
Customer service is ready to intervene in any situation and at every stage of the long-term rental , from the moment of choosing and configuring the car to the final delivery of the vehicle.
Before signing the rental agreement
When you choose to rent a long-term car, an expert and specialized consultant will take care of the customer’s needs and requirements, accepting his requests and configuring , based on them, the vehicle he needs.
The customer must specify to his consultant preferences related to the brand, model, type of engine, desired options, mileage (up to 200,000 km), the duration for which he intends to use the car (from 12 to 60 months) and your monthly budget. Based on these parameters, an estimate will be made and the fixed monthly fee established , the only expense that the customer will have to bear for the entire duration of the rental.
After signing the rental agreement and waiting for the requested car
Once you have chosen your car, and once the long-term rental agreement has been signed, the customer will have to wait for the vehicle to arrive. Delivery times may vary depending on the make and model of the car and, unless it is a vehicle ready for delivery, you will have to wait at least 30 days.
During this time, customer assistance will provide the customer with a pre-assigned vehicle, that is, a provisional car whose characteristics and requirements correspond to the final one and which must be returned upon receipt of the request. A convenient and quick formula that allows the customer to be immediately operational driving his new car.
During the rental contract: assistance and roadside assistance 24 hours a day
In the course of long-term rental car use, a number of planned and unexpected situations can occur.
Customer assistance is always at the customer’s side also to solve any administrative and technical problem by dealing with: scheduled maintenance and coupons, management of insurance coverage, car tax and registration, extraordinary maintenance in case of damage to the vehicle or breakdowns. Furthermore, thanks to the 24- hour roadside assistance, the customer will never be left alone in the event of a road accident or breakdown that does not allow the mobility of the vehicle.
Furthermore, in the event of breakdown, accident or theft of the rented vehicle , a replacement vehicle is provided , but only if the vehicle is stopped for more than 24 hours.
At the end of the rental agreement
Once the rental contract is terminated, the customer will be free to choose whether to proceed with the return of the vehicle to the rental company, relying on customer assistance, or whether to make a new rental contract by choosing, always followed by specialized advice car rental in Jamaica, a new one.